Our Classes

 

ESI offers an array of classes and schedules for professionals at every level.  Consult the list below for some of our most popular classes.  Need a class you don't see?  No problem!  Contact us with your educational needs and we'll come up with a class tailored to you!

 

Below is just a sample of our professional development training classes.  We've got plenty more and our curriculum grows all the time!

Making Teamwork Work

Human beings are capable of great things when we work together, but being a part of a team isn't easy.  Differing points of view, values, and personal standards often get inbetween a team and its success.  This class explores the purposes of teams, the team formation process, and the great and not-so-great things that happen when diverse groups come together.  Some of the topics covered in this class are:

 

  • What is a Team?

  • The Purpose of Teams

  • Building Successful Teams

  • The 4 Personalities

  • The Team Formation Process

  • Teamwork that Doesn't Work

Being, Creating, & Keeping an Engaged Employee

What is an engaged employee?  Want to be one?  Find one?  Keep one?  What does it really mean to be engaged and why should you care?  This course examines the fundamentals of engagement, the value it has to every organization, and the ways to engage yourself, your team, and your organization in its tasks and goals.  Some of the topics covered in this class are:

 

  • What is Engagement?

  • The Value of Engagement in an Organization

  • The Levels of Engagement

  • Keeping Yourself Engaged

  • Dealing with Disengaged Employees and Coworkers

  • Inspiring Engagement in Others

Hire the Best: Effective Recruiting Practices

Have you been disappointed with your hiring decisions in the past?  Ever hire an employee only to discover they're not what you thought?  Ever have trouble filling a vacancy because you can't find a good fit?  Not sure what you can and can't do as an interviewer?  This class helps interviewers and decision makers understand the mechanics behind a successful interview process that can be used over and over again to increase the chances of finding that perfect employee or team member?  Some of the topics covered in this class are:

 

  • Why Applicants Hate Job Interviews

  • Why Organizations Hate Job Interviews

  • Common Pitfalls in the Hiring Process

  • Creating a Successful Hiring Process

  • Thinning the Herd

  • Fixing a Bad Hiring Choice

Successful Project Management

What do you think of when you hear the phrase project management?  We're all project managers to some degree, but too many of us fail to acknowledge the control we have over our project's success, no matter how big or small that project appears.  Successfully managing any project involves understanding and using the right tool at the right time, but what tools do we have as project managers?  Some of the topics covered in this class are:

 

  • What is a Project?

  • What is Project Management?

  • What is the Role of a Project Manager?

  • Effective Project Teams

  • The 3 Pillars of Project Management

  • Defining Your Project

  • Monitoring Your Project

  • Completing Your Project

  • Measuring Your Success

Diversity and the Workplace

The workplace is a melting pot of different cultures, ages, races, sexes, values, and opinions.  Diversity of this or any kind can be extremely valuable to any organization, but it can also be a colossal disaster.  This class focuses on acknolwedging, accepting, and getting the most out of the people with whom we work, no matter how different we are.  Some of the topics covered in this class are:

 

  • Types of Workplace Diversity

  • The Value of Diversity

  • Diversity and Human Nature

  • Diversity and the Hiring Process

  • The 8 Types of Diversity

Effective Communication

Every minute of every day you are communicating with someone.  The words, tones, and body language we use, both consciously and subconsciously, have drastic effects on our lives and our relationships with our families, customers, bosses, co-workers, etc.  Learning how to communicate effectively with others is the cornerstone of professional success in any industry.  Some of the topics covered in this class are:

 

  • Communication Then and Now

  • Types of Communication

  • Paradigms and Communication

  • Hearing vs Listening

  • Ineffective Communication

  • Respecting the Breach

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Leadership Principles

"Management is doing things right; leadership is doing the right thing" -- Peter Drucker.

 

Manager, supervisor, boss, leader... to some of us all of these words mean the same thing.  To others these words are worlds apart.  Learn the difference between managers and leaders, and decide which designation is right for you.  Learn the pros and cons of leaders, the different ways to lead others, and the value of good leadership in any organization.  Whether you're a leader now or you aspire to be one, this class is for you.  Some of the topics covered in this class are:

 

  • What is a Leader?

  • Leaders vs Managers

  • Types of Leaders

  • Leadership Theory Comparison

  • The Art of Delegation

  • Inspiration vs Motivation

Ethical Behavior and Decision Making

Behavioral standards are put in place by our society, including our workplace, but our ethical standards are ours to determine.  Is the line between right and wrong solid and clear, or is it gray and hard to pinpoint?  Who decides what is right and wrong when the decision seems to have no impact either way?  As working or aspiring professionals we confront ethical problems everyday, and we're forced to make decisions that may impact people we will never meet.  How do your ethical standards impact those around you?  Some of the topics covered in this class include:

 

  • What are Ethics?

  • Virtue vs Action Ethics

  • Ethics vs Logic

  • Illegal vs Unethical

  • Determining Your "Ethical Standard"

  • Changing Your Ethical Standard

  • Changing the Ethical Standards of Others

  • The Principles of Ethical Decision Making

  • Making Ethical Arguments

  • Defending Your Ethics

Effective Presentations and Public Speaking

Did you know that public speaking is one of the most common fears among new, experienced, and aspiring professional?  To some, the thought of speaking in front of a group of people is enough to cause sleepless nights and bad dreams.  Some others are comfortable speaking to groups but lack the skills neceesary to present information effectively, leaving their speaking engagements with a sense of failure and disappointment.  The skills of public speaking and speaking effectively intertwined, but too often people assume that because they are good at one they are naturally good at the other.  Some of the topics covered in this class include:

 

  • What Makes a Successful Public Speaker?

  • What Makes an Effective Presentation?

  • The Pillars of Public Speaking

  • Credibility 

  • Conquer the Fear

  • Speaking Engagements

  • Speaker Styles

  • Effective Presentation Techniques

  • Presentation Research

  • Presentation Tools and Tips

 

*Consider the split-schedule format, which allows time for students to create, present, and examine their own presentations.

Superior Customer Service

Customers control our world, consume our time, and even try our patience, but without them most of us wouldn't have jobs at all.  Your career exists, on some level, for the purpose of serving others.  So how do we ensure customers leave our care satisfied and willing to return?  What's the best way to handle unhappy, uneducated, or unreasonable customers?  How do you, as a customer and a professional, recognize and encourage excellent service?  Some of the topics covered in this class include:

 

  • Customer Service Foundations

  • The Customer Relationship

  • Internal vs External Customers

  • Good vs Great Service

  • Setting Superior Service Standards

  • Measuring Service Quality

  • Getting Customers Involved

  • Innovation in Customer Service

  • Representative Engagement

Effective Time Management

"How did it get so late so soon?"  -- Dr. Seuss

 

Time is the one resource we can't renew; once it's gone it's never coming back.  Do you find yourself struggling to meet deadlines?  Are you constantly behind, rushing, or late?  Do you end a busy day feeling like you've done absolutely nothing?

 

Effective time management is crucial for a successful personal and professional life.  Managing your time can seem like a headache, but the truth is that the bigger chore is making up for time you've wasted.  Learn to manage you time better so that you can leave work at work and still feel productive, successful, and empowered to do it all again tomorrow.

 

  • The Human Relationship with Time

  • The Science of Time

  • The Value of Time

  • Work Habits vs Time Management

  • Time Management Theory

  • Time Management Methods

  • Dealing with Time Leeches

  • Time Recovery Tips

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